YES! We love working with our global clientele and are happy to ship your designs via Australia Post from Melbourne, Australia. Shipping rates and schedules are determined by weight of the complete package and the delivery location. Please contact us for a quote.
Please note: Customers outside of Australia may be liable for customs and import duties, quotas, permits, product restrictions and other local requirements.
Yes. Samples of our designs are available for purchase right here on our website. There is a maximum quantity of 3 different designs (per household). Samples are shipped out between 1-3 business days.
Of course! We believe there’s always another idea or solution – please allow us to help you. For assistance, we can be reached via phone or email from the contact page.
Yes, in most instances we are able to substitute papers, ribbons, ink, etc., to match your colour scheme. Sometimes it maybe easier for you to send us a swatch of the specific colourings you are looking for. Just send us an email with the details of the changes you would like and we will be able to advise you of your options. Depending on the changes you make there may be a slight variation in price.
We also sell colour charts on our website in the 'swatches' section. You can choose the cardstock you want to see up close along with any ribbon shades that would match your theme.
Absolutely! During the proofing process you will work one-on-one with a talented designer getting your stationery just the way you imagined. Our bespoke service is free of charge. Work one on one with our talented designers to create your stationery. You can modify any of our existing designs, select from our carefully prepared wording templates and choose your favourite fonts from our professional typesets to come up with something truly unique!
Yes, we do. Most of our stationery prices include printing of guest names and addresses.
During the proofing process, your designer will email you a guest list template in excel or word format. The template also has the correct formatting and etiquette rules to help you fill it in correctly. Once filled in, you then email it back to your designer.
Yes. Envelopes are included in the price of the invitation and personalised with guests names and addresses. Some suites also include response envelopes.
Suggested timeframes are;
Save the Dates: 7-12 months before wedding
Wedding Invitations: 6-12 months before wedding
Destination Wedding invitations: 8-12 months before wedding
Accessories (Menus, place cards, tags etc): 4-8 weeks before wedding
Bridal Shower Invitations: 6-8weeks before event
Christening/Baptism Invitations: 6-8weeks before event
Yes, additional invitations can be ordered at a later date but may be more expensive than ordering extras upfront.
The best way to determine how many invitations you will need is to use a spreadsheet program like excel, pages etc... to manage your guest list.
List each household you need to send an invitation to on a separate line (row).
'Mr and Mrs Smith'
'The Peterson Family'
'Mr Brendan Geraldton'
'Mr Julius Parkes and Ms Emelia Johnson'
If you have done this correctly, the number of lines on your spreadsheet will equal the number of invitations you will need.
Some extra points:
1- You DON'T need as many invitations as you have guests. Couples / Families only need 1x invitation.
2- Don't forget to add spares (10-15 extra invitations) to cover any late guest list additions. Ordering extras later will cost you a lot more.
3- Make sure you add yourself, your parents and your grandparents as these are usually the most left out invitations.
As an example, you may have 100 guests on your list but only 70 rows. You will need an absolute minimum of 80 invitations (including spares).
Your RSVP date should be 4-6 weeks prior to your wedding day, allowing you time to chase guests who have not rsvp'd by the deadline date and organise place cards/on the day stationery.
Suggested timeframes are;
Save the Dates: 6-10 months before wedding
Wedding Invitations (with Save the Dates sent): 4 months before wedding
Wedding Invitations (without Save the Dates): 4-8 months before wedding
Destination Weddings: 6-12 months before wedding
Thank you cards: 2-3 months after wedding
Bridal Shower Invitations: 3-6 weeks before event
Christening/Baptism Invitations: 4-6 weeks before event
Approximate production timeframes (depending on quantity and design);
Save the Dates: 1-2 weeks
Wedding Invitations: 2-8 weeks
Accessories (Place cards, Menus, tags etc): 1-2 weeks
Thank you cards: 1-2 weeks
Bridal Shower Invitations: 1-2 weeks
Christening/Baptism Invitations: 1-2 weeks
You will receive notices via email with each update of your order’s status so you will always be in the know.
Yes, all stationery arrives assembled unless specified.
Invitations arrive to you inside their corresponding guest envelopes/boxes. Envelopes are not sealed.
We work really hard to make sure your stationery is beautifully designed but understand circumstances change. Due to the time and care it takes to create your proofs, there is a cancellation fee of 20% or $100, whichever is greater, if you cancel your order after we have emailed your proofs.
Once your final proof is approved and the production process has started, there are no refunds.
Eternal Stationery is an online boutique. We are based in Melbourne, Australia but our studio is not open to the public (wholesale only by appointment). However, we do send out samples and swatches.
If you are not handing out your invitations and posting them to your guest prices are as follows:
Posting within Australia:
Our invitations post as a small ($1) - large letter ($3). Multiple pieces will increase their weight. Please see the Australia Post website for further pricing.
Our invitations post as a small - large letter. Multiple pieces will increase their weight. Please see the Australia Post website for further pricing to specific countries.
Yes, absolutely! Menus, bonbonniere tags, order of service booklets, table cards, guest books etc, can be ordered with your invitations if you prefer.
Place cards are best ordered once your RSVP date has passed but if you think most of your guests will attend, they can also be ordered with your invitations.
We cannot guarantee that materials and papers will be in stock (especially during peak wedding season) if you wish to delay your accessories, but can take a deposit for those items/materials and keep them aside until you are ready for us to print them.
Yes, absolutely! We service clients around the world and have designed in many other languages including Greek, French, Arabic, Chinese, Turkish and Hebrew. Please contact us to get started or with any questions.